May 21, 2025
Strategies
WhatsApp Coexistence Guide: Everything you need to know
Luca Moretti
Lead Software Engineer
Until now, to apply for WhatsApp Business API, you needed a fresh mobile number that was inactive on your WhatsApp Business or WhatsApp Business app.
If you wanted to apply for WhatsApp API on your existing WhatsApp Business number, you had to delete your WhatsApp account and then apply for WhatsApp API
This changes with the WhatsApp Coexistence update
What is the WhatsApp coexistence update
WhatsApp coexistence is an update rolled out by Meta allowing businesses like yours to apply for WhatsApp Business API on your existing WhatsApp Business number. This means your WhatsApp Business API and WhatsApp Business can now co-exist together, very seamlessly.
This is a revolutionary update as most of the businesses that approached us wanted to get WhatsApp API on their existing WhatsApp number and use both of them in coexistence.
And this is now possible!
Encourage Cross-Team Communication
Standardize Bug Reporting Formats
Centralize Bug Information
Involve Stakeholders in the Loop
Link Bugs to Features and Releases
Benefits of WhatsApp coexistence update
Seamless Transition, Zero Disruption: Keep all your existing WhatsApp chats, contacts, groups & communities safe while still reaping the massive benefits of WhatsApp Business API.
WhatsApp Chat Sync: When you get your WhatsApp Business API using AiSensy on your WhatsApp business number, all your chats will sync and showup on both WhatsApp Business app and AiSensy's live chat. Thus, creating a complete sync between both apps. You can respond via AiSensy as well as via your WhatsApp Business app.
Access advanced features: With coexistence, you get the benefit of all advanced WhatsApp API features like unlimited broadcasting, CRM integrations, automations, WhatsApp chatbot, multi-agent live chat & much more on your existing WhatsApp business number.
Click to WhatsApp Ad leads sync: One of the major benefit of coexistence is that you can view and engage all your Click to WhatsApp ad leads in your WhatsApp Business app. With AiSensy's forever FREE plan, you can run Click to WhatsApp ads on AiSensy and get all your leads in your WhatsApp Business app without paying any subscription cost! Your WhatsApp API can stay live forever for FREE on AiSensy, no hidden costs included. You'll just need to pay for recharging Meta Ad credits in AiSensy app. That's it!
Cost-effective Upgrade: Save the extra expense of switching numbers as you can get WhatsApp API on your existing WhatsApp Business number.
Requirements to get started
All you need is a WhatsApp Business account to get started! That's it.
If you have this ready, you can apply for WhatsApp Business API on your existing WhatsApp Business number.
How to get WhatsApp API using WhatsApp coexistence
The steps to apply for WhatsApp Business API in coexistence will be the same as mentioned in this help doc.
However, coexistence is currently a beta feature and if you want to apply for WhatsApp API on your WhatsApp Business number, you'll currently have to contact the Smartchat Team
